Privacy Policy

1. About Us

This Privacy Policy explains how Dicedigitalstudio Ltd collects, uses, stores, and protects personal information when you visit or use our website:

Dicedigitalstudio Ltd provides website design, website maintenance, website updates, technical support, domain services and business email services through monthly subscription packages starting from £100 per month.

We are committed to protecting your personal information and handling it responsibly and transparently.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Information you provide to us

This may include:

• Full name
• Business/company name
• Email address
• Telephone number
• Business address
• Billing information
• Website/domain information
• Information provided through enquiry or contact forms
• Information provided when requesting a quotation or demonstration
• Information provided when subscribing to our services
• Communications between you and our support team
• Information you provide when requesting technical support

Subscription and payment information

When you purchase a subscription, we may collect information relating to:

• Subscription plan
• Subscription start date
• Payment status
• Transaction/reference information
• Billing information
• Cancellation information

Payments may be processed through third-party payment providers including Stripe and PayPal.

We do not need to store your full payment card details on our own systems, as these are handled directly by the relevant payment provider.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Date and time of visits
• Referring website
• Website usage information
• Security and diagnostic information

This information may be used to operate, secure and improve our website and services.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide quotations and demonstrations
• Set up customer accounts
• Provide website design services
• Provide website hosting or related services where applicable
• Maintain and update websites
• Provide technical support
• Manage domains
• Provide business email services
• Manage subscriptions
• Process and administer payments
• Send service-related communications
• Manage cancellations
• Maintain business and financial records
• Protect our systems against fraud, abuse and security threats
• Improve our services and website
• Meet legal and regulatory obligations
• Communicate with you about your account or services
• Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless permitted or required by law.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information using one or more of the following lawful bases:

Contract

We may process information where it is necessary to provide services that you have requested or purchased.

For example, we need certain information to create your subscription, provide website services, manage your account and provide support.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests

We may process information where necessary for legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include:

• Maintaining website security
• Preventing fraud and abuse
• Managing customer relationships
• Improving our services
• Managing our business operations

Consent

Where required, we may ask for your consent before processing personal information for a particular purpose, such as certain marketing activities or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Website Design and Client Data

As part of our website development and maintenance services, we may sometimes have access to information belonging to our customers or their website users.

Where we process personal information on behalf of a customer, the customer may remain responsible for determining why and how that information is processed.

Depending on the service and processing arrangement, Dicedigitalstudio Ltd may act as a data processor on behalf of the customer.

Where appropriate, separate contractual arrangements, including data-processing terms, may apply.

Customers are responsible for ensuring that they have appropriate privacy information, permissions and lawful bases for personal data that they provide to us or ask us to process on their behalf.

7. Payment Providers

We use third-party payment providers, including:

• Stripe
• PayPal

These providers may process payment and transaction information in accordance with their own privacy policies and terms.

We recommend that customers review the relevant payment provider's privacy information when using their payment services.

8. Other Service Providers

We may use trusted third-party service providers to help operate our business and provide our services.

These may include providers of:

• Website hosting
• Domain registration
• Business email
• Payment processing
• Cloud storage
• Customer support
• Security services
• Analytics
• Website management
• Software and technology services
• Accounting and financial services

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

9. International Transfers

Some of our technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data-protection requirements.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether you have an active account
• Our contractual relationship with you
• Legal and accounting requirements
• The need to resolve disputes
• Security and fraud-prevention requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

12. Cookies

Our website may use cookies and similar technologies.

Some cookies may be strictly necessary for the operation, security and functionality of our website.

Other cookies, such as certain analytics, advertising or tracking cookies, may require your consent before they are placed on your device.

We will provide appropriate information and, where required, obtain consent before using non-essential cookies.

For more information, please see our Cookie Policy.

The ICO states that organisations generally need to explain what cookies do and obtain consent for cookies that are not exempt as strictly necessary.

13. Marketing

We may contact existing or prospective customers about our services, offers and updates where permitted by applicable law.

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us at:

support@webdevelopmentinuk.com

Service-related communications, such as subscription, payment, security or technical-support messages, may still be sent where necessary to provide the service.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed
• The right to access your personal information
• The right to have inaccurate information corrected
• The right to request erasure
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exemptions.

To exercise your rights, contact:

support@webdevelopmentinuk.com

We may need to verify your identity before responding to certain requests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first at:

support@webdevelopmentinuk.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO) .

The ICO provides guidance that organisations should explain people's data-protection rights and how those rights can be exercised.

16. Children's Information

Our services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children for the purpose of providing our business services.

If you believe a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data-processing practices.

When we make significant changes, we will update the "Last updated" date at the top of this policy and may provide additional notice where appropriate.

19. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact: